If we consider great restaurant service, we foresee a smiley, outgoing, well-dressed server who fully understands your name, recognizes your birthday, and will strongly suggest a glass of champagne that goes perfectly with your meal. So, how can the owner of a counter-service or quick-service fast food place offer a comparable kind of service to its customers? In a counter-service restaurant, the following are the main ways to enhance the experience of customers.
- Smiling and well-trained staff members
It might seem pretty simple, but it is completely accurate to have a significant impact on a consumer’s expectations of your restaurant. Employees who smile and interact with customers are likely to leave them smiling. A well-trained staff is indeed extremely important.
Staff members that have received adequate instruction and are equipped with all the capabilities they require to successfully complete their job satisfactorily from the beginning will build confidence. This can be accomplished via comprehensive new employee orientation and training. Confident employees who enjoy their work will deliver a pleasant experience for clients, generating a win-win situation for both your employees and all of your consumers
- Pleasurable environment
In every counter-service buffet, several of your consumers will place their orders before proceeding somewhere to eat. Nevertheless, several customers may prefer to sit and stay for a while. Trying to make your environment fascinating, attractive, and comfortable will promote more customers to stay longer.
You need to use aesthetically pleasing furniture that’s not only pleasing to the eye but also comfortable and enjoyable for your consumers to relax in. Create a visually appealing spectacle for your customers to make contact with, like a glass dividing wall between the kitchen and the reception area that enables them to observe the food becoming ready.
If your restaurant sits on a public highway, and uses large, glasses windows, then customers can watch outsiders without becoming influenced by the sun. These can inspire more consumers to stay and relax after their appointment at your business.
- Personalized Service
Even if you don’t have servers, you still could give each of your guests a unique experience. Handwritten letters serve as the most effective method of achieving this. If your restaurant gets a great deal of to-go orders, you could customize the order bag. Consumers who eat in can write a brief thank you noticed on their receipt or on a paper plate since they select their meals. Those certain small, delicate notes might well enable you to thank your clients for their continued support and make an eternal impression on them.
People appreciate having a wide range of ordering choices available. Providing QR code ordering illustrates that you benefit customers who prefer to place speedier online purchases.
- Online Customer Engagement
In a server-based restaurant, management could interact with consumers face to face quite frequently to listen to or read positive or negative feedback. Most customers already have left a counter-service restaurant at a certain stage. Making it a position to interact with consumers available on the internet could provide them with an identical quality of service they’re likely to accept in person.
Try your best to reply to both positive and negative feedback. This illustrates that you are not dedicated to earning cash, yet in improving your business, which all consumers will appreciate.
With all these suggestions, you could make sure that your consumers have an enjoyable experience at your counter-service or quick-service restaurant. You may not need servers to have satisfied customers who might suggest your business and transfer for more.
Finally, you could download the vmax pos products catalog to find the pos machines adaptive for your restaurant business, such as a pos terminal, customer-facing display, MSR and VFD, barcode scanners, and receipt printers as your preferences.
